Admin – Customer Relationship
Confidential
Posted 2 days ago
Job Details
Location: Abu Dhabi, UAE
Industry: Early Childhood Education / Nursery
We are looking for a friendly, organized, and professional Admin – Customer Relationship to join our nursery team in Abu Dhabi.
The successful candidate will be one of the main points of contact for parents and prospective families and will be responsible for providing an excellent customer experience from the first enquiry through enrollment and ongoing communication.
Key Responsibilities
Handle enquiries from parents through phone, WhatsApp, email, social media, and walk-ins.
Communicate with parents and prospective families in Russian and English.
Provide clear information about nursery programs, fees, schedules, activities, and admission procedures.
Arrange nursery tours and follow up with prospective parents.
Support the enrollment and registration process and maintain accurate student records.
Build and maintain positive relationships with existing parents.
Follow up on leads and enquiries and assist in converting enquiries into enrollments.
Manage day-to-day reception and administrative duties.
Coordinate communication between parents, teachers, and nursery management.
Handle parent requests, feedback, and concerns professionally and efficiently.
Maintain CRM/customer records and prepare basic reports when required.
Support nursery events, parent meetings, and other administrative activities.
Requirements
Fluent Russian language is mandatory.
Good spoken and written English is required.
Previous experience in customer service, administration, reception, sales, or customer relationship management.
Nursery, school, education, hospitality, or similar customer-facing experience is an advantage.
Strong communication and interpersonal skills.
Confident using WhatsApp, email, Microsoft Office/Google Workspace, and CRM or administrative systems.
Well-organized, responsible, and able to manage several tasks at the same time.
Professional, positive, and welcoming personality.
Comfortable communicating with parents from different nationalities and cultures.
UAE experience is preferred.
We are looking for someone who genuinely enjoys working with families, understands the importance of excellent customer service, and can represent the nursery professionally.
To apply: Please send your CV together with a short introduction about your relevant experience.
Industry: Early Childhood Education / Nursery
We are looking for a friendly, organized, and professional Admin – Customer Relationship to join our nursery team in Abu Dhabi.
The successful candidate will be one of the main points of contact for parents and prospective families and will be responsible for providing an excellent customer experience from the first enquiry through enrollment and ongoing communication.
Key Responsibilities
Handle enquiries from parents through phone, WhatsApp, email, social media, and walk-ins.
Communicate with parents and prospective families in Russian and English.
Provide clear information about nursery programs, fees, schedules, activities, and admission procedures.
Arrange nursery tours and follow up with prospective parents.
Support the enrollment and registration process and maintain accurate student records.
Build and maintain positive relationships with existing parents.
Follow up on leads and enquiries and assist in converting enquiries into enrollments.
Manage day-to-day reception and administrative duties.
Coordinate communication between parents, teachers, and nursery management.
Handle parent requests, feedback, and concerns professionally and efficiently.
Maintain CRM/customer records and prepare basic reports when required.
Support nursery events, parent meetings, and other administrative activities.
Requirements
Fluent Russian language is mandatory.
Good spoken and written English is required.
Previous experience in customer service, administration, reception, sales, or customer relationship management.
Nursery, school, education, hospitality, or similar customer-facing experience is an advantage.
Strong communication and interpersonal skills.
Confident using WhatsApp, email, Microsoft Office/Google Workspace, and CRM or administrative systems.
Well-organized, responsible, and able to manage several tasks at the same time.
Professional, positive, and welcoming personality.
Comfortable communicating with parents from different nationalities and cultures.
UAE experience is preferred.
We are looking for someone who genuinely enjoys working with families, understands the importance of excellent customer service, and can represent the nursery professionally.
To apply: Please send your CV together with a short introduction about your relevant experience.
Language
English, Russian, Other
Nationality
Any
Company Size
11-50
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