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NOC Manager

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https://dbzstatic-a.akamaihd.net/.dist_4c67cb181e13f37de333dafaf42c9896706c74ae/ 9521881

Details: Posted on: 16th May 2018

  • Company Name: RAS Infotech
  • Employment Type: Contract
  • Monthly Salary: 8,000 - 11,999 AED
  • Minimum Work Experience: 5-10 Years
  • Minimum Education Level: Bachelors Degree
  • Listed By: Employer
  • Company Size: 51-200 Employees
  • Career Level: Senior

Description:

We have urgent requirement for Sr.NOC Engineer for our organisation at UAE Location.

RAS Infotech Limited, Dubai was established in the year 2000 with its office in Dubai Internet City, with the objective of providing complete Network Security and Network Management Solutions in the Middle East and Africa.

JD :

We have urgent requirement for Sr.NOC Engineer for our organisation at UAE Location.

RAS Infotech Limited, Dubai was established in the year 2000 with its office in Dubai Internet City, with the objective of providing complete Network Security and Network Management Solutions in the Middle East and Africa.

JD :

Roles & Responsibilities as Sr. NOC Manger

Role : Level 3 support

Represent stages of escalation for Incidents, should these be resolvable within the agreed Service Levels.
Incident management, co-ordination with vendor for complex fault, incident assigning to respective team, and follow-up till issue resolve.
Managing Major Incidents, ensuring that they are logged, progressed, updated, authorize expedited and resolved within the scope of
the Service Level Agreement. Provide updates to the Management of daily outages
Responsible to ensure Severity 1 & 2 SLA's are met and Ensure proper management of Sev1 & Sev2 queries/ monitoring.
Chairing conference calls with participants including Service Managers, Technical Support teams, Clients and Third Parties
Issuing communications during the progress of a Major Incident
Identifying appropriate timelines and targets for recovery actions, feedback and communications
Assessing and Agreeing Business Impact and Incident Severity Level.
Ensuring that appropriate internal escalation occurs.
Ensuring that appropriate third party escalation occurs
Highlighting risks and issues in actions identified during any Major Incident
Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
Suggesting workarounds and methods of speeding up the recovery of an incident
Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add, value or those that can be stood down
Participating in Post Incident Review following successful recovery.
Interfacing with Problem Management to ensure that items that might have a wider applicability are appropriately managed
Reviewing and updating process documentation
Provide team leadership for following established processes, procedures, ticketing, and escalation standards to ensure prompt resolution to issues.
Develop and report on metrics for the performance of the team and individual employees, including but not limited to MTTR, # of escalations, and tickets.
Ensure that the correct Technical teams are engaged and proper focus is paid to outages and recovery.
Attends weekly meeting for module, with client once a week, Prepares for meetings by reviewing documents in advance and creating lists of issues and comments to contribute to the meeting.

Key Skills Set :
1. People Management
2. Process Management
3. Technology

Interested candidates share updated profile along with current and expected CTC along with Notice period details

Please Note: Preference only who can join in Immediate ( Max a week of Time)

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Location
Al Safarat‪,‪ Abu Dhabi Island
0.0 km from Abu Dhabi National Exhibition Centre
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