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Computer Support Technician

Abu Dhabi Abu Dhabi >
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https://dbzstatic-a.akamaihd.net/.dist_63ad7af9aa17b5a89fae5089674ec44ec52551fe/ 9521631

Details: Posted on: 16th April 2018

  • Company Name: Lenador Systems
  • Employment Type: Full Time
  • Monthly Salary: 2,000 - 3,999 AED
  • Benefits: As per UAE Labour Law
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: Bachelors Degree
  • Listed By: Employer
  • Company Size: 11-50 Employees
  • Career Level: Junior

Description:

Looking for an individual to provide initial Help Desk Support for iPad Cloud based POS software by troubleshooting and resolving routine connectivity, printers, and network help desk requests. In addition to assisting with the online support articles.

Assist in network and end user support by answering calls, documenting incidents and requests for service, managing user accounts, and assisting users with answering questions

Duties:
- Installation and configuration of the POS i.e backend configurations, receipts, business options, permissions, creating accounts, inventory setup, iPad configuration, router, IP and Networking.
- On site deployment for solutions.
- Provide support on the phone or by email or any support channels for B2B customers.

Requirements:
-Good problem solving and root cause analytical capabilities.
-Strong Customer Service mentality and strong multitasking ability.
-Great communication skills, able to clearly communicate steps to resolve end user’s issues.
- Knowledge of Network Protocols (TCP/IP, DNS, DHCP etc.).
- Degree in IT or similar field.
- Understanding all options of the POS and studying all the articles online is to be achieved within 1 week of joining.
- Knowledge of PHP and Custom Web Applications.
- Knowledge of API use and implementations.

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Location
Abu Dhabi City Centre‪,‪ Abu Dhabi Island
0.2 km from Khalidiyah Mall
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