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Helpdesk IT support Specialist

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https://dbzstatic-a.akamaihd.net/.dist_28d05d0dde574b78dad37a9347aa96b13ec9e58c/ 9521145

Details: Posted on: 26th February 2018

  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Help Desk Support Specialist
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: Bachelors Degree
  • Listed By: Employer
  • Company Size: 11-50 Employees
  • Career Level: Mid-level
  • Listed by:

Description:

1. Helpdesk Support Specialist: (level 1 support)

Educational Level / Professional Qualifications: IT Diploma
Job Description:
• Receive IT service calls from End users and log this calls in the ticketing system (Manage engine Service Desk) and assign to the responsible team/ technician.
• Handling End users requests and obtaining necessary approvals before proceeding.
• Follow-up on resolution of the previous tickets assigned to the various IT teams.
• Troubleshooting and resolving end user's issues via phone
• Troubleshooting and resolving end user's issues by connecting to user laptop remotely using SCCM remote tool.
• Minimum 3 years of experience using Help Desk software tools to provide
front line IT support to customers
• Experience of desktop and computer peripheral support
• Experience of installation and configuration of PCs and associated peripherals
and software

Commitment: Full Time
Language: English
City Deployment: Abu Dhabi City
Salary: 3,000.00



2. Desktop Support Specialist: (level 2 support)

Educational Level / Professional Qualifications: Bachelor's degree in IT
Job Description:
• Level 2 Desktop support of hardware, software and application support
• In coordination with network administrators, assist with network issues and problem troubleshooting. • Administrating Microsoft Active Directory users and computers using AD manager and providing the necessary support when required (creating new joiners, modifying user’s information and adding users to proper groups).
• Administrating Microsoft Exchange environment using AD manager and providing the necessary support when required.
• Administrating and configuring Cisco Call Manager IP telephony, users’ profiles and telephone extensions.
• Minimum of 5 years’ experience as Desktop support engineer
• Providing 2nd level support to end-users in troubleshooting and resolving desktop problems
• Performing installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals
• Using helpdesk software tools in order to view, update, follow up and close assigned tickets.

Commitment: Full Time
Language: English/Arabic
City Deployment: Abu Dhabi City/Al Ain Office
Salary: 5,000.00



3. Infrastructure Specialist: (level 3 support)

Educational Level / Professional Qualifications: Bachelor's degree in Computer Science or equivalent, MCSA (MCITP preferred), CCNA (CCNP preferred), VCP
Job Description:
• This position requires in depth knowledge of network operating systems, servers, and physical network components, internet connectivity, and fully-meshed wide area network services (MPLS), Cisco VOiP Communications Manager as well as a general understanding of the database systems.
• Detailed knowledge of and at least 5-8 years’ experience with design, implementation, maintenance, and troubleshooting for most of the following:
• Microsoft internetworking technologies; including Windows Server 2012, Active Directory, System Center, File & Print services, TCP/IP, DNS and DHCP.
• Server management both in software and hardware
• Virtualization solution ( VMware experience)
• Blade Chassis and servers solution ( HP Blades Server experience)
• Data Center Facilities • Microsoft Exchange solution
• DNS, DHCP, NTP services ( Infoblox experience)
• Enterprise network routing & switching (Cisco experience)
• Firewall, VPN, & other security technologies (Palo-Alto, Cisco, F5, IronPort and Bluecoat experience)
• Load balancing solution ( F5 Experience)
• Dual Factor Authentication Solution (AZMCOM Experience)
• Storage SAN/NAS systems ( EMC and HP experience)

Commitment: Full Time
Language: English
City Deployment: Abu Dhabi City
Salary: 7,000.00



4. Applications Specialist
Educational Level / Professional Qualifications: BS in Computer Science, MIS or related degree

Job Description:
• The Job holder is required to provide level 2 applications support of the SharePoint Platform and Applications including: Document Management System, Electronic Forms, Correspondence Management System, Intranet, etc..
• Minimum of 5 years demonstrate experience installing, configuring, administration and supporting Microsoft SharePoint up to and including version 2016
• Experience of integrating enterprise content with SharePoint to include: document management; content indexing, search scopes, workflow, personalization, and restricting access to content.
• Set up, configuration, administration, including application server IIS, content management tools, SharePoint, workflow management e.g. Nintex.
• Website development/programming experience (.Net preferred)
• Windows scripting experience (.vbs)
• Installation, upgrade and administration of Microsoft SQL Server
• Experience of SharePoint Server Side and Client Side Object Model
• Experience in SharePoint Designer Workflows
• Experience in ASP.NET / MVC / C# .NET / HTLM / CSS / JavaScript / jQuery / REST / OData / MVC / CDN • Experience in using Visual Studio and using Microsoft Team Foundation Services
• Experience in Business intelligence tools i.e. Tableau, Microsoft Power BI, Qlikview, etc…
• Experience in Content Management systems (Wordpress, Dotnetnuke, etc..)

Commitment: Full Time
Language: English/Arabic
City Deployment: Abu Dhabi City
Salary: 10,000.00



5. Database Administrator

Educational Level / Professional Qualifications:
BS in Computer Science, MIS or related degree (required)
2. Certified MCDBA (required)
3. Certified Oracle DBA (preferably)

Job Description:

• Administer, test, and implement computer databases, applying knowledge of database management systems. Coordinate changes to computer databases. May plan, coordinate, and implement security measures to safeguard computer databases.
• Test programs or databases, correct errors, and make necessary modifications.
• Plan, coordinate and implement security measures to safeguard information in databases against accidental or unauthorized damage, modification or disclosure.
• Modify existing databases and database management systems or direct programmers and analysts to make changes.
• Minimum of 4 years as an enterprise DBA.
• Development environment software — Apache Maven ; Microsoft .NET Framework ; Microsoft PowerShell ; Prolog
• Object or component oriented development software — jQuery ; Microsoft Visual C# .NET; Python ; SAP PowerBuilder
• Web platform development software
• Analytical or scientific software — SAS ; StataCorp Stata ; Test data generator software; The MathWorks MATLAB

Commitment: Full Time
Language: English/Arabic
City Deployment: Abu Dhabi City
Salary: 10,000.00

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Location
Al Markaziyah‪,‪ Abu Dhabi City Centre
0.5 km from Hamdan Centre
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