Guest Service Agent / Arabic Speaker

via Accor Hospitality Group
Abu Dhabi Abu Dhabi >
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Details: Posted on: 14th January 2018

  • Company Name: Accor Hospitality Group
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Hotel or EntitySofitel Abu Dhabi CornicheManaged hotel

State Northern UAE

United Arab Emirates

Sofitel Abu Dhabi Corniche enjoys a
privileged location on the eastern tip
of the Corniche Road, one of the most
prestigious district in the city and full
of the characteristic charm of the seafront.

The establishment is part of the Capital Plaza,
a complex comprising of five buildings. Its
slender, futuristic architecture revisits Art Deco

The 282 rooms and suites boast a contemporary French design featuring pure line and materials, drawing heavily on oriental influences. Discover the hotel


Job Level



Fixed-term contract:



Full Time

Anticipated Start Date



Saleh Hamza

Show Phone Number


Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential Arabic (Fluent)

Key tasks


Review and update the Logbook.
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
Report regularly on happening to RDM/DOR and GM.
Maintain associate relations.
Resolve guest complaints.
Ensure the services are up to the required standard.
Smooth check-in / check-out procedures.
Check hotel situation, occupancy, functions, groups and VIPs.
Co-operation with hotel's Departments Housekeeping, Engineering, F&B etc.
Attend training classes as per schedule.
Show fullest cooperation and respect within the team and other departments.
Is aware of the daily activities and has product knowledge of all the hotel facilities.


 Register and process check in for all arrivals.
 Handle guest check outs efficiently and professionally.
 Update guest information into the computer after a complete check in.
 Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
 Handle issuance of guest room key cards and ensure effective control for guest security.
 Check and convey message, mail and package to Guests.
 Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
 Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
 Handle safe deposit boxes in a accordance with the OSM (Operating Standards Manual).
 Report any unusual occurrences or requested to manager.
 Be aware of the hotel accident Prevention Policies.
 Ensure the cleanliness and neatness of front office area.
 Ensures that all guests are greeted on arrival & departure of the hotel.
 Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
Check Hotel situation, occupancy, functions, groups, VIPs.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.


Co-ordination and information with Front Office, IT, Finance and all other departments.
To effectively handle all guest complaints concerning the Front Office in co-ordination with the FO Supervisor / Front Office Manager / Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
To be punctual on duty.
Be well groomed to the standards laid down.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
To create an environment which promotes employee morale.
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
Other duties as assigned.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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