Front Office Supervisor - Holiday Inn Abu Dhabi

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Details: Posted on: 11th January 2018

  • Company Name: Intercontinental Hotels
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn Hotels & Resorts brand you're more than just a job title.

At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.

Holiday Inn is the first of its brand in Abu Dhabi featuring 203 modern and stylish rooms, wide variety of food & beverage outlets - Indulge in a variety of International flavors at the Silk Route Café and for a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline or visit Hubbly Bubbly, our Shisha café for a traditional Arabic experience under the stars. For Sushi lovers, SushiSan offers the Sushi as it should be. Grab a Starbucks coffee and pastry to go from Stay Fresh Café or enjoy it in our lobby with an outdoor and all in addition to meeting rooms and banqueting facilities. The hotel is a kilometer away from Abu Dhabi National Exhibition Centre (ADNEC), very close to the diplomatic enclave. The hotel's fitness facilities are located at the top floor, and offer great views of the city. Besides a well equipped fitness room, there is a pool, and three massage rooms.

Join us as a Front Office Supervisor and support our dynamic Front Office Team at the Holiday Inn Abu Dhabi.

You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who is able to take detailed charge of the Front Office Operation and strives to maximize hotel revenue effectively through IHG tools.

Under the guidance of the Assistant Front Office Manager and the Duty Manager, you will lead team members at Reception, Concierge and Health Club and ensure that the highest level of service is provided to the hotel guest. The Front Office Supervisor leads the shifts and represents the team during the absence of Duty Manager.

It is the Front Office Supervisor 's responsibility to ensure an effective communication between the Front Office and other Hotel Departments in order to support an excellent guest stay.

Further, the Front Office Supervisor is overlooking the daily VIP arrivals and their room allocation as well as meeting the VIP guests.

Being present in the Reception at all times, the Front Office Supervisor acts as first point of contact when direct guest complaints are received and implements appropriate service recovery strategies. The Front Office Supervisor ensures compliance with all brand standards, policies and procedures and takes operational decisions in the absence of the higher management.

In addition, the Front Office Supervisor motivates and enhances team performance as well as develops the team members.

Qualifications :

The ideal candidate has at least one year of experience in a similar role in a 4 or 5 stars hotel or has several years of experience in a Front Office Supervisory position and is ready for the next step. Arabic speaking abilities would be of advantage.

You must be highly guest oriented with an attention to detail. The right candidate must possess a positive and professional presentation at all times and need to have strong interpersonal and problem solving skills.

The right candidate is highly responsible & reliable and takes ownership.

You are required to work well under pressure with multi tasking abilities.

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we'll make sure you'll have Room to be yourself. Find out more about joining us today by going to careers.ihg .com

We are an equal opportunity employer.

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