Guest Service Attendant

via Accor Hospitality Group
Abu Dhabi Abu Dhabi >
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https://dbzstatic-a.akamaihd.net/.dist_f095cc60214a493fbce4af35cdf267c7dd654a23/ 9728473

Details: Posted on: 31st December 2017

  • Company Name: Accor Hospitality Group
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Hotel or EntityNovotel Abu Dhabi GateManaged hotel

State Northern UAE

United Arab Emirates

Novotel & Ibis Abu Dhabi Gate Hotels are ideally located on the end of the Greek between Abu Dhabi Gate City and Al Maqta, the hotels are only 10-minutes drive from Abu Dhabi Int'l Airport, 5-minutes from the Convention Centre and 15 minutes from the Corniche and city centre, the hotels are colose to Shaikh Zayed Grand Mosque.

The 4 star Novotel Abu Dhabi Gate is featuring 160 rooms and 64 one bedroom apartments in addition to a variety of dining options and Spa facilities.
The 3 star Ibis Abu Dhabi Gate Hotel is featuring 252 rooms and 42 one bedroom apartments Discover the hotel


Job Level



Fixed-term contract:



Full Time

Anticipated Start Date



Level of Education A level
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

▪ University graduate / Hotel Management or related course.
▪ At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels.
Opera know-how
Health in good condition
Fluent in English language and conversational Arabic
Ensure that the handing of a reservation for the hotel is done with complete professionalism.
Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.
Attend all the departmental briefing and training programs concerned.
Prepare lists of arrivals, departures, residents and VIPs.
Apply Policy and Procedure for cash handling as per Hotel regulation.
Apply Guest Credit Policy as per Hotel regulation.

Key tasks

Reports to the Front Desk Supervisor.
To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
To carry out all the day-to-day Front Office operations associated with the guests.
To manage the hotel petty cash and the sale of rooms in the hotel.
To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
Update Guest history.
Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
Know the pricing policy of the hotel.
Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
Follow up on the guest requests and ensure it is done or offer alternative solution.
Own the problem, solve it and follow up, involve your supervisor when it is necessary.
Ensure that the service offered and the provisions provided to the guests are up to company standard.
Ensure that the service provided to the guests will win their loyalty to return to the company.
Provide wake-up calls as requested by the guests.
Inform the guest of all the conditions related to their stay in the hotel.
Forward any messages received for the guest.
Forward all relevant information to the other departments in the hotel.
Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
Perform miscellaneous job-related duties as assigned.

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