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Front Office - Telephone Operator

via Rotana
Abu Dhabi Abu Dhabi >
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Hospitality & Restaurants Hospitality & Restaurants >
Phone Operator Phone Operator >
Details
https://dbzstatic-a.akamaihd.net/.dist_7a8658740982c1e535017a3ec53b4435409e9eb8/ 9728205

Details: Posted on: 21st December 2017

  • Company Name: Rotana
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Phone Operator
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level

Description:

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

Receive each guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling as per the Rotana Standard
Maintain an up to date knowledge of the hotel and local services
Maintain an awareness of guest profile through the Opera guest profile system
Complete management’s long distance call vouchers and record them on the traffic sheet
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork

Job Details

Job Location: Abu Dhabi, UAE
Department: Front Office
Employment Status: Full time
Employment Type: Entry level
Number of Vacancies: 2

Company Profile

Welcome to the world of Rotana. Since its inception, the company has grown to become the largest hospitality management company in the region - a brand not only widely recognized, but much admired.

Rotana’s strategic development is orchestrated by a team of professionals, who have exceptional international experience and a fundamental understanding of the cultures and communities where it operates hotels.

The impressive growth in the number of Rotana properties under management is powered by a consistency in ‘getting it right’ first time, every time. Indeed, the company’s strategy is nothing less than to have a property located in every country across the Middle East, Africa, South Asia and Eastern Europe.

This plan is under full sail. Rotana is managing an ambitious expansion that will see its portfolio of operational properties increase from two in 1993 to nearly 100 by 2014.

Current properties span 26 cities, and at time of going to press, new properties are to open in Amman, Al Ain, Dubai, Al Khobar, Jeddah, Riyad, Dammam, Karbala, Baghdad, Suleimaniyah, Erbil, Doha, Libya, Rabat, Istanbul, Iskenderun, Muscat, Salalah, Tehran, Nouakchott and Algiers.

This is delivered through our five main brands: Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana and the recently launched The Residences by Rotana, each offering the same impeccable Rotana service-excellence to our different target audiences, be it leisure or business travellers or the local community.

Development of these brands is rigorously planned and meticulously managed across all our operations - evoking the utmost trust and confidence among property owners.

As a management team, we are dedicated to raising the standards within the hotel industry by setting and improving on our own.

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