Customer Relation Executive

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Details: Posted on: 28th February 2018

  • Company Name: Hydra Properties
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: Bachelors Degree
  • Listed By: Employer
  • Company Size: 11-50 Employees
  • Career Level: Mid-level


Job purpose:
To answer inquiries, resolve complaints and provide information in a timely manner to ensure a satisfying customer service journey in a professional manner to uphold a proficient reflection of the company image.
• Ensuring customer satisfaction and decreasing company’s liabilities by providing help and advice, investigating and solving customers' problems, Communicating courteously and providing pricing and delivery information for Hydra projects
• Making sure all paper work for all transaction (consolidation/resale/reallocation /payments)
are completed, accurate and within the allocated timeframe
• Creating and maintaining customer service reports
• Communicating and coordinating with internal departments regarding assigned projects
• Handling changes in policies or renewals
• Working with the Head of Department to ensure proper customer service is being delivered
• Issuing contracts Sales and Purchase Agreements for unit ownership
• Responsible for Collections and serving customers
• Perform other duties as assigned by the Direct Manager. Responsible for Collection for assigned projects
• Responsible for Tawtheeq procedures (applications, payments, processing paperwork and track record)

Education: High Diploma or Bachelor’s Degree in a related field
Work Experience: minimum of two years’ experience in Customer Service or Collections
• Word, Excel, PowerPoint, Access and Outlook
• Real estate industry policies and procedure
• Professional Communication and Writing skills

** Bilingual is a Plus

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