spa Receptionist / Spa Supervisor

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Details: Posted on: 9th May 2018

  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: High-School / Secondary
  • Listed By: Employer
  • Company Size: 11-50 Employees
  • Career Level: Senior


Core duties and responsibilities include the following:
• Performs all front desk operations exceptionally - full-filling the role of receptionist & hostess: answering phones, booking appointments, greeting customers, and checking clients in/out.
• Ensures that each customer receives outstanding customer service by providing a friendly environment.
• Ask customers for feedback on the salon’s services and provide assistance with problems or complaints
• Endorse retail products that the salon is selling by providing information of benefits
• Print out staff rosters and assist salon manager in determining stylist commissions
• Ensure cleanliness, neatness and sanitization of salon and equipment
• Works closely with team members to ensure customers’ satisfaction while increasing efficiency and business results.
• Assists in the recruitment and hiring of the most qualified Front Desk Staff and Apprentices to meet the company’s needs.
• Analyzes and understands customer service trends based on comments, complaints and reports from other staff members.
• Assists all staff with their needs, resolves concerns and difficulties.
• Trains and manages Reception Staff and junior staff in company’s policies and procedures.
• Helps solve problems that affect service, efficiency, and productivity of the Salon.
• Manages all front desk operations effectively.
• Assigns duties to Front Desk Staff and Apprentices, and schedules shifts.
• Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register (Shortcuts)

Delighting our clients

• Must be responsible and proactive
• Sociable, friendly and genuine with customers
• Must be able to interact easily with clients and colleagues alike and always maintain a professional demeanour.

Working together as colleagues

• Actively listens and builds on ideas
• Emotionally stable and mature in temperament
• Accepts feedback well and keen to learn and improve
• Takes accountability for own and others around with a focus on ensuring problems are resolved regardless of reasons.
• Possess a fundamental understanding of the luxury market and the level of client care required
• Good time management skills and comfortable with multi-tasking
• Has energy, enthusiasm and dedication
• Fashion aptitude

Acting with Responsibility

• Establishes accountability for self and others
• Can identify core issues and problems
• Emotionally stable and mature
• Accepts feedback
• Manages responsibilities


To perform the job successfully, Head Receptionist must demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Other Core Competencies

• Reading, writing and oral proficiency in the English language.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be self-motivated.
• Must work in a safe, prudent and organized manner.
• Must have knowledge of current beauty trends in the industry
• Must be able to relate to all levels of management and colleagues.
• Must have excellent interpersonal and communication skills, able to network with contacts relevant to the salon
• Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa and salon environment.
• Must be open to learning about treatments, skills and concepts that derive from other cultures.
• To be adaptable and accountable for all actions.
• Consistently strive for a higher level of achievement both personally and professionally
• Must be comfortable performing treatments for at least 8 hours.
• Must have good time management skills in regards to treatments.
• Must be familiar with five star customer service

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