ADMINISTRATOR IN LUXURY SPA SALON

WENETION SPA

AED 12,000 - 19,999 per month

Al Raha Beach, Abu Dhabi, UAE

Full Time

2-5 Years

Female

Masters Degree

Posted 4 days ago

Job Details

SPA Administrator – Job Requirements

We are looking for a strong, responsible, and highly customer-oriented SPA Administrator to join our premium SPA.

Main Requirements

* Minimum 2 years of experience as an Administrator or Receptionist in a SPA, beauty salon, clinic, hotel, or luxury service environment.
* Fluent or confident spoken English. Russian and Arabic are an advantage.
* Professional, well-groomed, and presentable appearance.
* Excellent communication skills and understanding of luxury service standards.
* Ability to welcome guests professionally and create a warm, premium experience from the moment they arrive.
* Strong sales skills for massages, SPA treatments, packages, memberships, upgrades, and retail cosmetics.
* Experience working with CRM systems, POS/cash register, WhatsApp, phone calls, and online bookings.
* Ability to manage therapists’ schedules efficiently and maximize appointment occupancy.
* Confirm appointments and actively reduce cancellations and no-shows.
* Maintain relationships with regular and VIP clients and encourage repeat bookings.
* Ability to handle complaints and difficult situations calmly and professionally.
* Monitor cleanliness and readiness of the reception, treatment rooms, and common areas.
* Monitor staff discipline, punctuality, and therapists’ readiness for treatments.
* Prepare daily reports covering revenue, number of clients, sales, discounts, refunds, cancellations, and occupancy.
* Monitor stock levels of cosmetics, retail products, and consumables.
* Maintain strict confidentiality regarding clients and internal company information.
* High level of honesty and responsibility when handling cash and payments.
* Excellent punctuality, discipline, organization, and attention to detail.
* Personal phone use and social media must not interfere with guest service.

Key Performance Indicators (KPIs)

The Administrator is responsible not only for reception duties but also for the commercial and service performance of the SPA:

1. SPA Occupancy — maximize appointment bookings and minimize empty time slots.

2. Repeat Bookings — encourage guests to schedule their next visit before leaving.

3. Sales Performance — actively sell treatments, upgrades, packages, memberships, and retail products.

4. Average Spend — increase average client spending through professional recommendations without aggressive selling.

5. Customer Service — maintain excellent guest satisfaction and minimize justified complaints.

6. Operations & Discipline — ensure accurate scheduling, staff punctuality, and smooth daily operations.

7. Financial Accuracy — maintain accurate cash handling, payments, and daily financial reporting.

The Person We Are Looking For

We are not looking for someone who simply sits at the reception desk.

We need an Administrator who thinks like a business operator — someone who notices empty appointment slots and works to fill them, knows regular clients, follows up with guests, controls service quality, supports sales, manages the team professionally, and understands that every guest should leave wanting to return.

Languages

Any

Nationality

Other, Greek

Company Size

201-500

Benefits