As a highly skilled IT Technical Support Specialist, I am certain I would make a valuable addition to your organization.
With more than 4 years’ of experience as a Technical Support Specialist, I am adept in systems analysis, diagnostics and troubleshooting, and conflict resolution. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate organizational and problem-solving skills,
I excel at:
· System Administration and software quality assurance.
· Network Administration,
· Network storage
· Network Support Protocols.
Implementation & Administrating Active Directory and group policy. Implementation & Managing Office 365 and Google Domain for both Offices. Implementation & administration of Windows server, Hyper-V, VMWARE 6.0. Managing PBAX Telephonic System & Network. Administering WSUS, ESET End point Security and WDS server. Implementation and administration of windows server 2012 clustering, Failover.
Administrate Domain Controller and Additional Domain Controller. Manage IT Infrastructure with a responsibility to negotiate and procure key network,Hardware and software solutions or services with different vendors including Microsoft, IBM, DELL and CISCO. Administrate Active Directory Server on windows server 2008/12 and DHCP server. Troubleshoot problems with PCs, servers, software, communications devices
Provide end user desktop and networking support with other technicians via phone, email or in person Maintain desktops, laptops, PDAs, printers, peripherals software
Respond to calls and email requests for technical, desktop server support by working troubles tickets as directed Maintain printer queues; evaluate the overall printing process
**Can join Immediately
Muhammad Ahmad Shahid