I am very courageous and diligent applicant and very much willing to learn all about the job.
Job Details
C
ustomer Service & C
ommunication
Answered inbound calls from customers, field engineers, warehouses, and internal teams.
Made outbound calls to customers, FSLs, carriers, and service providers to coordinate deliveries and
resolve issues.
Responded to inquiries, concerns, and complaints professionally and promptly.
Provided order status updates, delivery information, and service‑related support.
Maintained excellent customer satisfaction through accurate and timely communication.
Order Management
Created and managed service orders using the RTM system.
Validated order details, shipping instructions, SLA requirements, and delivery information.
Ensured accurate order entry and timely release.
Updated orders based on customer requests, inventory availability, or operational changes.
Email Management
Monitored shared mailboxes and email queues.
Reviewed, prioritized, and responded to customer and internal emails.
Processed order creation, modifications, escalations, and delivery inquiries received via email.
Maintained proper documentation and communication records.
Delivery Tracking & POD Management
Tracked deliveries across multiple customer accounts and service levels.
Monitored shipment progress and identified potential delays.
Updated and maintained Proof of
Delivery (POD) records.
C
oordinated with carriers, drivers, and FSLs to obtain PODs and confirmations.
Provided customers with delivery updates and completed PODs.
C
oordination & Logistics Support
C
oordinated with FSLs, warehouses, drivers, and transportation providers for successful order
fulfillment.
Escalated delivery issues, inventory shortages, and service risks.
Arranged special handling requests, critical deliveries, and customer escalations.
Supported cross‑functional teams in resolving logistics concerns.
Reporting & Documentation
Maintained daily logs of completed activities, escalations, and operational issues.
Prepared daily, weekly, and monthly operational reports.
Documented customer interactions, order updates, delivery status, and resolutions.
Quality & C
ompliance
Followed SOPs, SLAs, and customer‑specific requirements.
Ensured accuracy in order processing, communication, and documentation.
Adhered to company policies, data privacy rules, and service standards.
Participated in training and process improvement initiatives.
Escalation & Issue Resolution
Investigated and resolved order, delivery, inventory, and service issues.
Escalated critical service failures and risks to supervisors or management.
Worked with teams to identify root causes and implement corrective actions.
Ensured timely resolution of customer concerns while meeting SLA commitments
ustomer Service & C
ommunication
Answered inbound calls from customers, field engineers, warehouses, and internal teams.
Made outbound calls to customers, FSLs, carriers, and service providers to coordinate deliveries and
resolve issues.
Responded to inquiries, concerns, and complaints professionally and promptly.
Provided order status updates, delivery information, and service‑related support.
Maintained excellent customer satisfaction through accurate and timely communication.
Order Management
Created and managed service orders using the RTM system.
Validated order details, shipping instructions, SLA requirements, and delivery information.
Ensured accurate order entry and timely release.
Updated orders based on customer requests, inventory availability, or operational changes.
Email Management
Monitored shared mailboxes and email queues.
Reviewed, prioritized, and responded to customer and internal emails.
Processed order creation, modifications, escalations, and delivery inquiries received via email.
Maintained proper documentation and communication records.
Delivery Tracking & POD Management
Tracked deliveries across multiple customer accounts and service levels.
Monitored shipment progress and identified potential delays.
Updated and maintained Proof of
Delivery (POD) records.
C
oordinated with carriers, drivers, and FSLs to obtain PODs and confirmations.
Provided customers with delivery updates and completed PODs.
C
oordination & Logistics Support
C
oordinated with FSLs, warehouses, drivers, and transportation providers for successful order
fulfillment.
Escalated delivery issues, inventory shortages, and service risks.
Arranged special handling requests, critical deliveries, and customer escalations.
Supported cross‑functional teams in resolving logistics concerns.
Reporting & Documentation
Maintained daily logs of completed activities, escalations, and operational issues.
Prepared daily, weekly, and monthly operational reports.
Documented customer interactions, order updates, delivery status, and resolutions.
Quality & C
ompliance
Followed SOPs, SLAs, and customer‑specific requirements.
Ensured accuracy in order processing, communication, and documentation.
Adhered to company policies, data privacy rules, and service standards.
Participated in training and process improvement initiatives.
Escalation & Issue Resolution
Investigated and resolved order, delivery, inventory, and service issues.
Escalated critical service failures and risks to supervisors or management.
Worked with teams to identify root causes and implement corrective actions.
Ensured timely resolution of customer concerns while meeting SLA commitments
Languages
Any
Nationality
Any
Location
Abu Dhabi, UAE
Show Map
- Accounting / Finance
- Automobile
- Beauty / Salon
- Cleaner / Housekeeper
- Construction
- Cook / Chef
- Customer Service / Call Centre
- Data Management & Analysis
- Design
- Driver / Delivery
- Education
- Engineering
- Event Management & Operations
- Handyman / Technician
- HR / Admin
- Information Technology
- Legal Services
- Logistics & Distribution
- Manufacturing / Warehouse
- Marine Captain / Crew
- Marketing / Advertising
- Media, Art & Entertainment
- Medical / Healthcare
- Real Estate
- Restaurant Operations
- Sales / Business Development
- Secretarial / Front Office
- Security / Guard
- Sports & Fitness
- Travel & Hospitality
- Others
- Jobs Wanted
- Electronics
- Computers & Networking
- Business & Industrial
- Home Appliances
- Sports Equipment
- Clothing & Accessories
- Cameras & Imaging
- Jewelry & Watches
- Pets
- Musical Instruments
- Gaming
- Baby Items
- Toys
- Tickets & Vouchers
- Collectibles
- Books
- Music
- Free Stuff
- Lost/Found
- DVDs & Movies
- Furniture, Home & Garden
- Mobile Phones & Tablets
العربية