تفاصيل الوظيفة
Job Summary
We are seeking a motivated IT Application Support Assistant to provide day-to-day support in IT operations, ERP and HRMS software. The ideal candidate will assist in maintaining the company’s IT infrastructure, supporting ERP and database tasks, and HR & Payroll Application.
Key Responsibilities:
• Provide first-level technical support for hardware, software, network, and ERP systems.
• Assist in ERP user management, troubleshooting, and data maintenance.
• Support basic Database operations such as backups, restores, and simple queries.
• Help manage IT assets, user accounts, and system documentation.
• Coordinate with external vendors for IT or system issues.
• Install and configure software, operating systems, and printers.
• Assist in installing and updating software, operating systems, and security tools.
• Support employee onboarding with IT account and system setup.
• Maintain documentation for IT processes, ERP user guides, and database logs.
• Maintain employee attendance records through the HRMS system.
• Assisting in QuickBooks ERP user support and backups
• Assist HR in ensuring accuracy of attendance, leave, and overtime data through HRMS software.
• Coordinate with HR to implement updates or improvements in HRMS workflows
• Good knowledge in supporting Apple IOS and Android mobile devices to access services and data which are part of the organization.
• Internal & External Website management
Preferred Qualification and Skills:
• Bachelor’s degree in IT, Computer Science, or related field.
• 2–5 years of experience in IT support or system administration.
• Basic knowledge of QuickBooks & Oracle ERP systems
• Familiarity with HRMS or payroll management software.
• Understanding of databases (MySQL, SQL Server, or Oracle).
• Good command of MS Excel and report generation.
• Strong troubleshooting, coordination, and communication skills.
• Ability to handle confidential company data with integrity.
Preferred Skills:
• Knowledge of SQL queries and database reporting.
• Troubleshooting website codes or queries.
• Understanding of IT systems, data backups, and networking basics.
• Exposure to attendance and payroll processing workflows.
Location: Abudhabi