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Housekeeping - Housekeeping Order Taker

بواسطة Rotana
أبوظبي أبوظبي >
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_ada60f6802240bc38242fd73ad0d513826bdbd65/ 9728756

التفاصيل: نُشِر بتاريخ: 8 يناير 2018

  • اسم الشركة: Rotana
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 0 - 1 سنة
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.



As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:



Safe keep, record and collect all keys and papers held within the Housekeeping Office

Ensure the sorting of all daily activity reports in the Housekeeping Office

Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

Record all incoming calls, ensure all messages are disseminated and followed up accordingly

Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing

Update and maintain all housekeeping files

Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office

Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

Keep and maintain the cleanliness and tidiness of the Housekeeping Office

Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills

Education, Qualifications & Experiences



You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.



Knowledge & Competencies



The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Centro Capital Centre at a glance

Job Details

Job Location: Abu Dhabi, UAE
Department: Housekeeping
Employment Status: Full time
Employment Type: Entry level
Manages Others: No
Number of Vacancies: 1

Preferred Candidate

Degree: High school or equivalent

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