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Server System Operations Lead

بواسطة IBM
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_9acdf7a1bf9bb5884442914953c2d7605fd2ec17/ 9728430

التفاصيل: نُشِر بتاريخ: 29 ديسمبر 2017

  • اسم الشركة: IBM
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 2 - 5 سنوات
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

Title
Server System Operations Lead

Job Description


Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience - it's what IBMers do. As we tackle the world's biggest challenges, our company continues to grow, we're looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world's top business and technology professionals.

The responsibilities of a Server System Operations Lead includes:

Recovery, Database Management, Backup/ Recovery, Middleware, Storage management, Wintel / Messaging, Cloud operations, CRM / Siebel and Oracle Application.
Manage 24x7 operations, tickets, escalations, RFC, projects, resource availability, drive SIPs (green belt / White Belt initiatives) migrations, Technology Refresh for entire landscape.
Review capacity utilization for advance procurement of new HW.
Ensures that all S3, S2, S1 SLA's are met. Takes part in SLA agreement with customer. Incident analysis, RCA, attending customer review on critical actions / recovery scenario.
Ensure proactive alert & automation framework to maintain SLA.
Responsible for Delivery of Projects MSA / RFS across all circles.

Auto req ID
120822BR

Required Education
Bachelor's Degree

Role ( Job Role )
Server Support Specialist

State / Province
ABU DHABI

Primary job category
Technical Specialist

Contract type
Fixed Term - Long Term

Employment Type
Full-Time
ERBP
Yes

Is this role a commissionable/sales incentive based position?
No

Travel Required
No Travel

IBM Business Group
GTS

Preferred Education
Master's Degree

City / Township / Village
ABU DHABI

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise
4+ years of Great soft Skill
4+ years of Communication Skills
4+ years of Service/Project Management experience
4+ years of English skills
4+ years of Client Management skills
ITIL v.3 Certification


Country
UAE

Preferred Technical and Professional Experience
Ability to pick up new areas and work on a Consultant Profile as well for Continuous Improvements Actions.
Some Technical certification
Knowledge in PMI

Eligibility Requirements

All Technical Areas providing support to the client, which deliver the services per contract (such as Intel, Unix, Database, Storage, BUR, Middleware, Mainframe, etc), as well as the Service Delivery Team from the client. The person will also need to constantly interact with several of other key players from the client (such as personal from technical as well as Service Delivery areas: Directors, Change Management Team, etc).
Leadership, Cloud, Service Management, Client Satisfaction.

Position Type
Professional
New Collar Role
No

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