جاري التحميل
يكتب...
بحث
 
+

Quality Officer - Call Center - Arab

أبوظبي أبوظبي >
وظائف شاغرة وظائف شاغرة >
خدمة العملاء خدمة العملاء >
التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_a95b13ef4f21b4a9a56517c4ae7ba610ff5903db/ 53600

التفاصيل: نُشِر بتاريخ: 24 يناير 2018

  • نوع التوظيف: دوام كامل
  • الراتب الشهري: 6,000 - 7,999 درهم
  • بدلات: Annual ticket, medical and life insurance.
  • الحد الأدنى من خبرة العمل: 2 - 5 سنوات
  • الحد الأدنى من مستوى التعليم: بكالوريوس
  • صاحب الإعلان: صاحب العمل
  • عدد الموظفين: 201-500 عدد الموظفين
  • المستوى المهني: متوسظ الخبرة

الوصف:

Job details

- Lead a small team of executives and train them on proficient call handling techniques.
- Monitor call quality parameters through listening to call and call auditing.
- Participate in the development of Call Center Policies and Procedures.
- Measure performance against key call handling metrics (KPIs) such as call abandonment, calls waiting etc.
- Produce call audit reports, assess team's development needs and offer refresher one-to-one or group trainings to executives, if needed.
- Ensure adherence to policies and established procedures of the department teams in relation to call quality services.
- Prepare monthly/annual results and performance reports.

Candidate's qualification:

- Minimum a bachelor's degree from a reputable university.
- Proven experience gained within a call center or a customer services role, preferably in a banking environment.
- At least one year of professional Call center experience fresh executives and two years of call audit and quality supervisory experience for seniors who will lead small teams.
- Knowledgeable about telephony systems and computer-based call reporting systems.
- Bilingual with excellent oral and written communication skills in English & Arabic.
- Ability to work under pressure.
- Able to work in a fast-paced environment and multi-task.
- A team-leader / mentor.

Other benefits
Annual ticket, medical and life insurance.

Email on: vacancytpa @gmail.com

انشره مع الأصدقاء

 
الموقع غير محدد