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Associate Consultant ITIL-CM

بواسطة Wipro
أبوظبي أبوظبي >
وظائف شاغرة وظائف شاغرة >
خدمات مصرفية ومالية خدمات مصرفية ومالية >
التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_55c6d6f34ceabb122cbd1b1c913c867432d5c382/ 9459359

التفاصيل: نُشِر بتاريخ: 9 يناير 2018

  • اسم الشركة: Wipro
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 5 - 10 سنوات
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

Mandatory Skills:
ITIL Availability Management
Job Description:

Key skills required for the job are:

ITIL Availability Management-L3 (Mandatory)
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.

Minimum work experience:5 - 8 Years

Proficiency in English Language is Desirable

Roles & Responsibilities:
Minimum Experience Required: 5-8 YEARS Mandatory Skills: ITIL Availability Management ITIL Ops, ITIL - Service Rediness and Review, ITMS Tools Desirable Skills: Language Skills: English Language

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